A short account of what this shop is and the standards we hold ourselves to.
Petalet is owned and operated by SUPER AIRBUS CO.,LIMITED.
| Brand | Petalet |
| Legal entity name | SUPER AIRBUS CO.,LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://petalet.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
We keep a deliberately short list of objects and we do not pad it out. We stock what we can describe from the item in front of us, which rules out anything we have not handled ourselves.
We buy in small quantities and test before listing. Where a material matters we name it plainly, because 'soft' and 'generous' are not information you can act on.
Descriptions are written from the item, not from the supplier's marketing sheet. It costs us some orders and saves a lot of returns.
Our company details are in the footer of every page, and our support inbox is staffed on business days. Orders are packed and dispatched by us rather than by a third-party fulfilment service.
Stock is bought in small runs and checked before it is listed: materials noted from the label and from handling, and a note made of anything a buyer would want to know but a supplier would leave out. Stock is checked here, against its own listing, before anything is boxed. If a material cannot be confirmed, the listing waits.
We do not drop-ship: what the page says is in stock is stock we hold, so a dispatch date does not depend on a third party's warehouse. Nothing on the site is a stock image licensed from a catalogue, which is why the photography is plain and consistent.
We are a Hong Kong registered company trading online, and our registered name, address and support email are printed in the footer of every page rather than buried in a PDF. If you need them in a different format for a bank or an accountant, ask and we will send them.
Confirmation and dispatch emails come from this site's own address and include the order number. If a message asks for card details or a transfer to a personal account, it is not from us — forward it and we will confirm.
Stock comes from small makers and short production runs rather than from a single wholesaler's catalogue. That means sizes and colours sell through rather than being restocked forever, and it means we can describe an item because we chose it rather than because it was offered to us.
The catalogue turns over because the shelf does. Nothing is kept listed to look busier than we are, and the number of items quoted on the homepage is checked against what is actually for sale when it is written.
Questions about this page? Write to [email protected] and we will answer within one business day.