Short answers to the questions that come up most. If yours is not here, email us and we will add it.
Guest checkout is fine, and no account is created unless you ask for one. Orders are confirmed by email immediately, and a second email follows when the parcel is dispatched with its tracking number.
Orders leave within one to two business days and typically arrive within a week. Duties, where your country charges them, are collected by the carrier on delivery.
Returns run for thirty days from delivery, unused and with tags attached. Refunds are issued within three business days of the parcel reaching us, and we pay the return postage when the fault is ours.
Each listing sets out its materials and everything that ships with it. Compare them against something you already own rather than against a size label, since labels are not standardised.
Yes, if it has not been picked. Once it has gone, the thirty-day return is the route — and because we refund on receipt, ordering the right thing now does not leave you out of pocket twice.
An account is a convenience rather than a requirement: ordering as a guest works the same way. Guest checkout is the default, an account is optional, and having one changes neither the price nor the delivery estimate. It simply keeps your addresses and order history in one place.
Cards and PayPal. The checkout shows only the options that work for the delivery country you have chosen, so nothing is offered that cannot complete.
Your card details go to the payment provider, not to us — the form is theirs and the connection is encrypted. That is also why we cannot look up a card number for you, however good the reason.
Picking takes one to two business days and transit is usually three to seven more. Remote destinations can take up to twelve, and we would rather give you that range than a date we cannot keep.
Every parcel is tracked and the number arrives with the dispatch email. Give the carrier a few hours to register the first scan; if it stalls for five days, that is our cue to chase it, so let us know.
Email us with the order number and which item is coming back. We reply with a reference and, where the return is our fault, a prepaid label. Please wait for the reference before posting anything — it is what lets us match the parcel to your order.
Refunds are processed within three business days of receipt. Banks then take their own three to five days to display it, which is the part we have no control over.
We hold the stock ourselves, so a question can be answered from the piece rather than from a photo. Where a colour reads differently under different light we say so, and where a size runs small the listing says that too.
Then it is our error, not your change of mind: we cover the return postage and you choose between a replacement and a full refund including any shipping you paid. Send a photograph and the order number, and we will arrange the return at our cost and refund or replace as you prefer.
Small runs mean a sold-out piece often does not return, which is why a listing disappears instead of showing as unavailable. Stock is bought in small runs, so when a line sells through it is removed from the site rather than turned into a pre-order with an unknown date. If a particular item is coming back we would rather say nothing than promise a restock we cannot control.
Questions about this page? Write to [email protected] and we will answer within one business day.