These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
This site is for personal shopping and review. Automated copying of listings, images or text is not permitted, and we reserve the right to limit access where traffic is disruptive. We may update pages, prices and availability at any time.
Placing an order creates a request rather than a completed contract; the contract forms when we send the dispatch notice. Occasionally stock runs out between order and picking, in which case we contact you and refund the affected item rather than substituting it without asking. If an item has sold out between your order and picking, we will tell you and refund that line in full.
Prices are shown in US dollars and are the amount charged. Payment is taken through our payment provider; authorisation happens at checkout and the charge is completed when the parcel leaves. Where a listing carried the wrong price we will always ask before proceeding.
Materials and contents are listed on every product page and checked against the stock we hold. Small variation in finish and dye lot is normal in small-batch production. Where an item differs from its description, we treat it as our error and cover the return.
We are responsible for delivering what you ordered and for replacing or refunding it if we do not. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
We revise these terms from time to time, and the revision in force at the moment of your order is the one that governs it. The version that applies to your order is the one published when you placed it.
The parcel is our responsibility until it reaches you. Once the carrier has recorded delivery — to you, to a neighbour you nominated, or to the safe place you specified — the risk moves to you, which is why we ask for an address where someone can receive it.
The goods belong to you once the full amount has cleared. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you create one, keep the password to yourself, because activity under your credentials is treated as yours until you tell us they have been compromised.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. We may suspend access and cancel unfulfilled orders where the site is being misused.
You are free to link to us and to quote briefly with attribution. Republishing a listing in full, or using our images in another shop, is not covered by that and needs written permission.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Faulty or misdescribed items are always our responsibility.
Tell us what happened and we will tell you what we are going to do about it. If the first reply does not resolve it, say so and we will escalate it internally and come back with a decision rather than another holding message.
We contact you at the email address on the order, so keep it current. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.